The Probem Everyone thinks. It is our nature to do so. But much of our thinking, left to itself, is biased, distorted, partial, uninformed, or downright prejudiced. Yet, the quality of our life and that of what we produce, make, or build depends precisely on the quality of our thought. Shoddy thinking is costly, both in money and in quality of …
Unexamined life
What does it mean to live an examined life? By John Dennis, Science and Enlightenment fan “The unexamined life is not worth living” is one of Socrates’ most famous statements from Plato’s Apology. …… In my opinion living an examined life has different meanings for each individual: For Cicero the examined life was a life rooted in honesty and serving …
Customer Experience
The company is a leading global manufacturer of standard software, services and solutions. His name appears on my phone bill with a monthly amount for a service I purchased. I would like to cancel this service. The number that appears on my phone bill only gives me a busy signal when I call. The reception of the German head office …
Umdenken: complexity
If complexity and uncertainty are too great for the average educated person in a responsible position, the very same person should have the idea and courage to ask someone who is familiar with the subject. Some ideas: logicians, scenario thinkers, probability calculators, philosophers, complexity researchers, design thinkers…to mention a few. They all exist. Are they heard?
Facilitator’s ABC: how to think
T = Lateral Thinking Rightness is what matters in vertical thinking. Richness is what matters in lateral thinking. Vertical thinking selects a pathway by excluding other pathways. Lateral thinking does not select but seeks to open up other pathways. With vertical thinking one selects the most promising approach to a problem, the best way of looking at a situation. With …
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