Tasks of a Facilitator
A facilitator helps with the concept, design and monitoring of processes.
If a customer comes with a request, the facilitator is required to create a concept that reflects the request. It is good if the concept is broadly based and includes flanking measures in addition to the core tasks. The next challenge is the design. How do I design the process so that all parties involved are exposed to worthwhile experiences with and in the change? The better the experience, the easier the process will unfold. This is where it becomes apparent whether concept and design have been well thought through and are sufficiently broad-based. During implementation, the facilitator is busy keeping the process going, checking and adapting it - if necessary. His two goals are: to be there for the people and to achieve the intended goal in the best possible way.
We can do all this for you - in a national and international environment. And we train facilitators in how to develop an attractive concept and design and how to realize effective monitoring of processes.
To give this abstract description a more concrete touch, we have put the multitude of possible processes and application scenarios into words and a graphic.
A Facilitator's operational areas
Companies are constantly changing. They develop new methods or products, they rethink the way they work together, they reorganize how their workforce should work together, they restructure, they improve communication and international collaboration, they question themselves and give themselves new values and visions. Some want to provide their customers with a better customer experience, others want to increase their agility. Creativity should become part of the corporate culture so that the business model becomes more sustainable.<p>
The challenges and daily activities are as diverse as you can imagine. All these processes can be accompanied by a professional facilitator. He or she can assist the client in the generation of ideas, the design, the implementation and monitoring as well as the success control. Here lies his experience. And this is what we can do for you - in a national and international environment. To render understanding easier, we have packed the many possibilities into a picture.
Virtual and Digital Facilitation
A Facilitator's Attitude
Facilitators are allpartial and neutral. They have no stake in the topic and listen to all opinions. This does not mean that every opinion is accepted uncritically. The facilitator is totally obliged to make sure that any opinion put forward is relevant to the discussion, logical and well argued. Only then will time and energy be expended.
Facilitators therefore challenge their customers to do their best thinking and practice. They encourage commitment, active involvement and mutual understanding. They stress communal responsibility for reaching the envisioned goal, and drive for lasting agreements.
Since facilitators are designers, they think and work in a customer-centric fashion. They provide whatever will enable customers to achieve their set objectives. The customer is always the group of people being challenged to move on a topic.