Facilitator’s ABC

Cord Oliver Molthan attitude, creativity, facilitation

T = Lateral Thinking Rightness is what matters in vertical thinking. Richness is what matters in lateral thinking. Vertical thinking selects a pathway by excluding other pathways. Lateral thinking does not select but seeks to open up other pathways. With vertical thinking one selects the most promising approach to a problem, the best way of looking at a situation. With …

Start-up together!

Cord Oliver Molthan creativity, facilitation

Will facilitate tonight a think-along-workshop to generate ideas for a start-up. The registrations went well and we have a colorful mixture of people willing to set up shop. Entrepreneurial thinking is second nature to all of them, which probably explains the energy and desire to set sail to new horizons. The workshop design is ready, the goals have been set …

Quality in Coaching

Cord Oliver Molthan coaching

Went to a coaching event the other day. Lots of coaches in the room. Event was declared as a learning and broaden-your-horizon event. Two lucky ladies were given the opportunity to present their knowledge and a method they like. And they inspired me to think. Thoughts: Coaching is predominantly a language-based process. Should one not clean up one’s own language …

AI

Cord Oliver Molthan attitude, digital, industry 4.0

Artificial Intelligence and connected products and services are perceived differently from people around the world. Let’s take the example of a robot: for Japanese a robot is a friendly servant, for Chinese it might be a serving friend, Germans treat it like an enemy and Americans as a partner. Question: What do the thought worlds in these cultures look like, …

Agility

Cord Oliver Molthan attitude

Question: ………. Answer: We have completed the planning for this year. We have selected the topics according to the needs’ analysis. Everything is set for this year. Question: What topics are you looking at? Answer: Agility and New-Thinking. ………..

Facilitator’s ABC

Cord Oliver Molthan attitude, facilitation

 L = Listening “I prefer not to tell Mr. B. that a recent study has shown that patients treated by female doctors live longer on average than those treated by male doctors. This is probably because female doctors generally talk less, express themselves more clearly and, above all, listen more and better. On average, female doctors in a trial waited …

Public Speaking

Cord Oliver Molthan training

Popular situation: Information age, information society, flood of information. Discovering new things; learning; accumulating knowledge. Presenting data and turning it into information; conveying messages. The more the better. Speaking in front of people. Keep to the timeframe and tell everything you know. Talk fast. Buzzwords.   Unblown resonance: And then the listeners become restless. Their capacity to absorb has been …

Facilitator’s ABC

Cord Oliver Molthan facilitation

H = Habit 6am. Alarm goes off. Yawn. Stretch. Bathroom. Cold shower. Dress. Espresso. Getting ready to leave. Left turn at corner. Red light as always. Usual parking spot taken. Grunt. Morning to everyone. My desk. My screen. Same faces. Routine to-do-list. Lunch. Customers call. Discussion with superior. As predicted. Prepare to leave. Drive home. Some shopping. Run. Eat. Beer. …

Void

Cord Oliver Molthan attitude, creativity, facilitation

John always searches. He searches to find another piece of the puzzle that adds something meaningful to his life. His search happens sometimes under the surface of his awareness. And sometimes he looks for things intentionally and dedicates time and energy to decipher whatever raised his interest. Having done so for a while John has honed his approach. He has …

Facilitator’s ABC

Cord Oliver Molthan facilitation

Z = Zeal When meeting a group of people and setting out for a journey of discovery and learning, a facilitator never knows what will happen. Asking a simple question early in the morning helps to get a first glimpse into the unknown. The question for example could be: Who of you is here by his or her own free …

Trust & Control

Cord Oliver Molthan attitude, facilitation

You can only control, what you make yourself dependent on, what you allow yourself to be controlled by. Ultimately, this means that one can only control oneself, but this, in turn, can only be done by taking a detour via others and others. (Dirk Baecker, Postheroisches Management, Merve Verlag Berlin, 1994, p.54 ff) Testimony: “People must first earn their trust …

Customer Experience

Cord Oliver Molthan attitude

Company: US American manufacturer of PC Interaction point: Customer service representative for private customers Statement: Customer wishes are not foreseen in our customer service process. Company: German state owned company for passenger transportation Interaction point: Representative at counter in a Central stattion Statement: We only believe you – customer – and your request if you can prove to us that …

Facilitator’s ABC

Cord Oliver Molthan facilitation

F = Focus A facilitator can work with high precision in foggy and amibgue situations and constellations. No contradiction!

Customer Centric

Cord Oliver Molthan attitude

A French controlled car rental company. Offices everywhere. Went there the other day to rent a car for a few days. Nice car. Competitive price. A few days before the rent started, I received an email reminding me of all the things I should think of before picking up the car. Circumspect, I thought. Then one or two days before …

Facilitator’s ABC

Cord Oliver Molthan facilitation

P = Perfectionism Perfectionism is possible. Perfectionism is impossible. Perfectionism is an individual perception. Perfectionists set their own standards and stretch very much to reach them. Perfectionists are happy, when they meet their own standards – whether it is reasonable or not. Being perfect according to one`s own perfection is perfect and fun.   Things become difficult when perfectionists bring …

Agility & Attitude

Cord Oliver Molthan attitude, leadership

A company can’t will itself to be agile. Agility is an emergent property that appears when an organization has the right mindset, the right skills and the ability to multiply those skills through collaboration. (Marty Neumeier, The Designful Company, 2009, p.21) (http://www.martyneumeier.com/) What are those skills? The most important attitude and skill is servant leadership. What does Robert K. Greenleaf …

Big Data & AI

Cord Oliver Molthan attitude, digital

It is easy to blow the horn of data collectors and analysts. It is exhilarating to see what is possible and what can be improved with the insight into well prepared data. What lay in the dark comes to light and becomes observable, comprehensible and understandable. The more we can collect, the clearer life and the reality surrounding life becomes. …

Man, Criticism, Self-righteousness, Revenge

Cord Oliver Molthan attitude, leadership

Can male executives withstand constructive criticism? Can male managers stand it, if they are shown shortcomings, misconduct and/or limits? Do male managers who have acquired a certain degree of responsibility and power in organizations, manage to compare their self-image with the perception of others? How often does it happen that those who have the courage and respect to say what …

VUCA

Cord Oliver Molthan attitude, leadership

Volatility, Uncertainty, Complexity, Ambiguity Ambiguity means that there can be several meanings for one circumstance. So, one is not quite sure which interpretation or which value one can or should assign. To be held in the limbo of alternatives for a certain time, I feel as a process that fires the ability to think and through which creative energies are …

creativity & business

Cord Oliver Molthan attitude, creativity

How can companies become more creative? On 26.09. the Insane Urban Cowboys had invited together with CREATIVE.NRW to the first stop of the “CREATIVE.Spaces exploring Good Work” roadshow in Gelsenkirchen. New work, agility, work 4.0, creativity, work-life balance and many other terms were mentioned and partly discussed. One idea from the colorful bouquet we especially liked. Companies often look for …