Facilitator’s ABC

Cord Oliver Molthan facilitation

H = Habit 6am. Alarm goes off. Yawn. Stretch. Bathroom. Cold shower. Dress. Espresso. Getting ready to leave. Left turn at corner. Red light as always. Usual parking spot taken. Grunt. Morning to everyone. My desk. My screen. Same faces. Routine to-do-list. Lunch. Customers call. Discussion with superior. As predicted. Prepare to leave. Drive home. Some shopping. Run. Eat. Beer. …

Void

Cord Oliver Molthan attitude, creativity, facilitation

John always searches. He searches to find another piece of the puzzle that adds something meaningful to his life. His search happens sometimes under the surface of his awareness. And sometimes he looks for things intentionally and dedicates time and energy to decipher whatever raised his interest. Having done so for a while John has honed his approach. He has …

Facilitator’s ABC

Cord Oliver Molthan facilitation

Z = Zeal When meeting a group of people and setting out for a journey of discovery and learning, a facilitator never knows what will happen. Asking a simple question early in the morning helps to get a first glimpse into the unknown. The question for example could be: Who of you is here by his or her own free …

Trust & Control

Cord Oliver Molthan attitude, facilitation

You can only control, what you make yourself dependent on, what you allow yourself to be controlled by. Ultimately, this means that one can only control oneself, but this, in turn, can only be done by taking a detour via others and others. (Dirk Baecker, Postheroisches Management, Merve Verlag Berlin, 1994, p.54 ff) Testimony: “People must first earn their trust …

Customer Experience

Cord Oliver Molthan attitude

Company: US American manufacturer of PC Interaction point: Customer service representative for private customers Statement: Customer wishes are not foreseen in our customer service process. Company: German state owned company for passenger transportation Interaction point: Representative at counter in a Central stattion Statement: We only believe you – customer – and your request if you can prove to us that …

Facilitator’s ABC

Cord Oliver Molthan facilitation

F = Focus A facilitator can work with high precision in foggy and amibgue situations and constellations. No contradiction!

Customer Centric

Cord Oliver Molthan attitude

A French controlled car rental company. Offices everywhere. Went there the other day to rent a car for a few days. Nice car. Competitive price. A few days before the rent started, I received an email reminding me of all the things I should think of before picking up the car. Circumspect, I thought. Then one or two days before …

Facilitator’s ABC

Cord Oliver Molthan facilitation

P = Perfectionism Perfectionism is possible. Perfectionism is impossible. Perfectionism is an individual perception. Perfectionists set their own standards and stretch very much to reach them. Perfectionists are happy, when they meet their own standards – whether it is reasonable or not. Being perfect according to one`s own perfection is perfect and fun.   Things become difficult when perfectionists bring …

Agility & Attitude

Cord Oliver Molthan attitude, leadership

A company can’t will itself to be agile. Agility is an emergent property that appears when an organization has the right mindset, the right skills and the ability to multiply those skills through collaboration. (Marty Neumeier, The Designful Company, 2009, p.21) (http://www.martyneumeier.com/) What are those skills? The most important attitude and skill is servant leadership. What does Robert K. Greenleaf …

Big Data & AI

Cord Oliver Molthan attitude, digital

It is easy to blow the horn of data collectors and analysts. It is exhilarating to see what is possible and what can be improved with the insight into well prepared data. What lay in the dark comes to light and becomes observable, comprehensible and understandable. The more we can collect, the clearer life and the reality surrounding life becomes. …

Man, Criticism, Self-righteousness, Revenge

Cord Oliver Molthan attitude, leadership

Can male executives withstand constructive criticism? Can male managers stand it, if they are shown shortcomings, misconduct and/or limits? Do male managers who have acquired a certain degree of responsibility and power in organizations, manage to compare their self-image with the perception of others? How often does it happen that those who have the courage and respect to say what …

VUCA

Cord Oliver Molthan attitude, leadership

Volatility, Uncertainty, Complexity, Ambiguity Ambiguity means that there can be several meanings for one circumstance. So, one is not quite sure which interpretation or which value one can or should assign. To be held in the limbo of alternatives for a certain time, I feel as a process that fires the ability to think and through which creative energies are …

creativity & business

Cord Oliver Molthan attitude, creativity

How can companies become more creative? On 26.09. the Insane Urban Cowboys had invited together with CREATIVE.NRW to the first stop of the “CREATIVE.Spaces exploring Good Work” roadshow in Gelsenkirchen. New work, agility, work 4.0, creativity, work-life balance and many other terms were mentioned and partly discussed. One idea from the colorful bouquet we especially liked. Companies often look for …

work & leisure

Cord Oliver Molthan attitude, leadership

Possibly and for some people already quite certainly the term work represents an outdated concept. And if this is true for work, then it is also true for leisure, isn’t it?

flexible

Cord Oliver Molthan attitude, coaching

Filtered through the experience we have made with our perceptions we design a world around us in which we believe to know how things and people are and how they are not. Our unique experience is the basis of our thinking, our demeanor and actions. We assess the demands that the environment places on us based on this narrow experience …